Terms Of Service

Effective Date: Jan 1, 2025

1. Introduction

Welcome to Fein Shop  ("we," "us," or "our"). These Terms and Conditions govern your use of our website feinshop.co.uk and the purchase of products from our online store. By accessing or using our services, you agree to be bound by these Terms and Conditions.​

2. Company Information

• Business Name: Fein Shop 
  
• Registered Office Address: 78 Bournemouth Road, Poole, Dorset, United Kingdom, BH14 0HA
• Phone Number: +44 7311 520439​
• Email Address: support@feinshop.co.uk ​

3. Eligibility

By using our website and purchasing products, you confirm that you are at least 18 years old or have obtained consent from a parent or guardian.​

4. Products and Pricing

We strive to display accurate product descriptions and pricing. However, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. All prices are inclusive of applicable taxes.​

5. Orders and Payment

By placing an order, you agree to provide current, complete, and accurate purchase and account information. We accept payments through Bankful, ensuring secure transaction processing. Your order is subject to acceptance by us, and we reserve the right to cancel or refuse any order.​

6. Delivery

We offer free delivery on all orders within the United Kingdom, with an estimated delivery time of 4 to 7 business days. Delivery times are estimates and may vary due to unforeseen circumstances.​

7. Returns and Refunds

Faulty or Damaged Products: If you receive a faulty or damaged product, please contact us within 14 days of receipt to arrange a return and refund or replacement.​

Change of Mind: If you change your mind about a product, you may return it within 14 days of receipt for a refund, provided the product is unused and in its original packaging. Please note that certain products, such as sealed hygiene items, may not be eligible for return once opened. 

Return Process: To initiate a return, please contact our customer support team at support@feinshop.co.uk. Customers are responsible for return shipping costs unless the product is faulty or damaged.​

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Fein Shop or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.​

9. User Contributions

If you submit reviews, comments, or other content to our website, you grant Fein Shop a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, and publish such content. You are responsible for ensuring that your contributions do not infringe on any third-party rights.​

10. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience, and we do not endorse or assume responsibility for the content or practices of these websites.​

11. Limitation of Liability

To the fullest extent permitted by law, Fein Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or purchase of our products.​

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.​

13. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website constitutes acceptance of the revised Terms and Conditions.​

14. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:​

• Email: support@feinshop.co.uk 
• Phone: +44 7311 520439​

By using our website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.