Return & Refund Policy

 

Thank you for shopping with Fein Shop. We are committed to ensuring your satisfaction and stand by the quality of our products. Please review the details below regarding returns, exchanges, and refunds.

1. Eligibility

• Applicable Country:
  This policy applies to customers in the United Kingdom.
  

• Product Condition:
  We accept returns and exchanges for new products only.
  Items must be in their original, unused condition with all packaging, tags, and accessories included.

2. Return & Exchange Window

• Timeframe:
  Returns and exchanges must be initiated within 30 days from the date of purchase.
  If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

3. Returns and Exchanges

• What is Covered:
  We accept returns for both defective and non-defective products.
  Exchanges follow the same process as returns. Please note that all items must be returned in new, unused condition.

• Return Method:
  All returns and exchanges are processed by mail.
  A free return label is available for you to download and print, ensuring a hassle-free return process.

4. Fees & Refund Processing

• Restocking Fees:
  There are no restocking fees or additional charges associated with returns or exchanges.

• Refund Processing:
  Once we receive your returned product and inspect it, your refund will be processed within 7 days.
  Refunds will be issued to the original method of payment.

5. How to Initiate a Return or Exchange

• Step 1:
  Contact our customer service team by email at support@feinshop.co.uk or feinshopcontact@gmail.com or call us at +44 7311 520439. Please include your order number, reason for return/exchange, and any supporting information (e.g., photos of defects).

• Step 2:
  Once your request is approved, you will receive a link to download and print your free return label.

• Step 3:
  Pack the item securely along with a copy of your order confirmation and return authorization number (if provided), and send the package via mail using the provided label.

6. Return Address

Please send all returns and exchanges to the following address:

Fein Shop Returns Department
78 Bournemouth Road
Poole, Dorset
United Kingdom, BH14 0HA

Please ensure that your return package includes all necessary documentation to help us process your request promptly.

7. Business Contact Information

• Business Name: Fein Shop
• Address: 78 Bournemouth Road, Poole, Dorset, United Kingdom, BH14 0HA
• Phone: +44 7311 520439
• Working Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT)

8. Additional Information

• Communication:
  We will notify you via email once your return has been received and your refund processed. For any queries during the process, please reach out to our customer service team.

• Compliance:
  This policy is designed to meet the requirements specified by the Merchant Center and to ensure a transparent, fair, and consistent process for our customers.

• Policy Updates:
  We reserve the right to update this policy at any time. Please review this page periodically for any changes.

For any further questions or concerns regarding our Return and Refund Policy, please contact our customer service team.